Content development and publishing services for software applications.
Your software development team focuses on writing great software to solve a problem or enhance a person's quality of life. Once complete, your company becomes financially motivated to push the application into a competitive market for a return on investment. Where is the documentation? In today's software market, not providing comprehensive content to support the software can result in a shortened product life, leading to loss of sustained value and revenue.
Today's end-user turns to the Internet to find answers to their questions before picking up the phone to call you. Providing comprehensive documentation to your end-users is essential for the long-term success of the application. Let us help you create content that strengthens the application product life cycle and bolsters the retention of your user community.
Content writing is explicitly focused on software development. That is all we do. Like the software you create and publish, documentation to support the end-users understanding of your application is also a fundamental part of the development process.
Unlike most technical writing professionals, we are not generalists. We leave the general content writing to the respective professionals.
Our staff has years of successful software development and content publishing experience to work directly with your project team at any level. We have the expertise to interpret what your team is developing and how your user community will use it to write effective content. With our services, documentation is no longer an afterthought to your software development project.
Understanding your content development project's objectives is paramount. All of our projects follow a straightforward development process. We ask the right questions to capture complete information on what the software does, its target audience, and future development. Our process includes:
Meet with you and your development team to obtain basic information about your project.
Develop a plan of action and then partner with you to execute the plan.
Learn how the software application your team is publishing works, its features, pain points, and competitive advantages.
Review all existing internal project documentation and development notes available and leverage that content to reuse or repurpose. All written material on the project is valuable to the content development process.
Determine the types of documents required for the project's publication.
Develop new content based on a mutually agreed plan.
Our staff is flexible in how we work. We work directly with your development team, working side-by-side either on location -or- via distributed collaboration from multiple locations.
We execute your content project using the top, web-based document publishing tools the market has to offer. We feature popular applications from multiple vendors to accomplish publication.
And of course, staff and management are always provided the opportunity to follow along with the project anytime.
Our experience in application and content development brings real, tangible benefits to your end-users.
User Control - Access to valuable, up-to-date content is on the user's terms 24/7, when and where they want it.
User-Friendly Experience - Lowers the learning curve making the user less apprehensive about getting started with your software.
Guidance - The installation, configuration, and day-to-day use processes are less stressful because end-users will know what to expect.
Increased Productivity - By understanding the software, end-users gain confidence to use it as you, the developer, intend.
Customer Satisfaction - Most user needs are met quickly without having to talk to a support representative.
All copyright and ownership for content produced by the Development Den Northwest, Inc. stay with your corporation. You retain all rights. We encourage your legal representative to immediately apply for federal copyrights once our initial work is complete.
Well-written content to support the end-users understanding of your software is a fundamental part of the development process. Let us help you create content that strengthens your application's product life cycle and bolsters the retention of your user community.
Let us help you build an effective, content-based support-centric, customer-first practice.
Have a question about our content development services? Please feel free to call or email anytime!