From guides to manuals, we work directly with your development team to create the right mix of unique content for support staff and end-user communities.
Application documentation for online content support.
Your software development team is focused on writing great software to solve a problem or enhance a person's quality of life. Once complete, your company becomes financially motivated to push the application into a competitive market for a return on investment. Where is the documentation? In today's software market, not providing comprehensive content to support the software can result in a shortened product life, leading to loss of sustained value and revenue.
In today's market end-users turn to the Internet to find answers to their questions, before picking up the phone. Providing documentation to your users is a must for long-term success of your application(s). Let us help you create content that strengthens your application product life-cycle and bolsters the retention of your user community.
Our content writing is focused specifically on software development. That is all we do. Like the software you create and publish, documentation to support the end-user's understanding of your application is also a fundamental part of the development process.
Unlike most technical writing professionals, we are not generalists. We leave the general content writing to the respective professionals.
The staff has years of successful software development and content publishing experience to work directly with your application development team at any level. We have the expertise to interpret what your team is developing and how it will be used by your user community to write effective content. No two projects are alike. With our services, documentation is no longer an after thought to your software development project.
Understanding your content development project's objectives is paramount. We ask the right questions to capture complete information on what the software does, its target audience and future life cycle. All of our projects follow a simple development guide.
Meet with you and your development team to obtain basic information about your project.
Develop a plan of action and then partner with you to execute the plan.
Learn how the software application your team is publishing works, it's features, pain points, and competitive advantages.
Review all existing internal project documentation notes available and leverage that content to reuse or repurpose. All notes or preliminary documentation written are valuable to the content development process!
Determine the types of documents required for the project's publication.
Develop new content based on a mutually agreed plan.
Our staff is flexible in how we work. We work directly with your development team, working side-by-side either on location -or- via distributed collaboration from multiple locations.
We execute your content projects using top, web-based, document publishing tools the market has to offer. We feature popular applications from multiple vendors to accomplish publication.
And of course, staff and management are always provided the opportunity to follow along with the project anytime.
Our experience in application and content development brings real, tangible benefits to your users.
User Control - Access to key material is on the user's terms 24/7, when and where they want it.
User Friendly Experience - Lowers the learning curve making the user less apprehensive about getting started with your software.
Guidance - The processes of installation, configuration and day-to-day use are made less stressful because the user will know what to expect.
Increased Productivity - By understanding the software, users gain confidence to use it as you, the developer, intends.
Customer Satisfaction - Most user needs are quickly met without having to talk to a support representative.
All copyright and ownership for content produced by the Development Den Northwest, Inc. stays with your corporation. You retain all rights. We encourage your legal representative to make immediate application for federal copyrights once our initial work is complete.
Well written content to support the end-user's understanding of your software is a fundamental part of the development process. Let us help you create content that strengthens your application's product life-cycle and bolsters the retention of your user community.
Let us help you build a significant, content-based support centric, customer first practice.