Our conversion services bring your documentation forward to new delivery technologies making it readily accessible to users 24/7, while reducing publication costs and delivery times.
Upgrade existing content for easier accessibilty.
Content delivery methods, formats, and device technologies used to deliver key documentation continues to rapidly advance. In today's software market, content plays an even more critical role in supporting and retaining your user communities. Users find answers to common questions quickly without picking up the phone. The result? Accurate and useful content builds user community trust and confidence. Users are productive with your software and not the competition.
In today's market end-users turn to the Internet to find answers to their questions, before picking up the phone. Providing documentation to your users is a must for long-term success of your application(s). Let us help you upgrade current content to further strengthen your application's product life-cycle and bolster the retention of your user community.
Our conversion services are focused specifically on software development. That is all we do. Like the software you create and publish, documentation to support the end-user's understanding of your application is also a fundamental part of the development process.
Unlike most technical writing professionals, we are not generalists. We leave the general content writing to the respective professionals.
Our conversion services takes your existing documentation and/or KnowledgeBase articles from older, restrictive publishing formats and brings them to modern, fully searchable web publishing technologies. Additionally, if the documentation is not current to the published application release, it will be brought current as the new pages are created and published.
Documents are designed and published online using:
Stand alone Wiki technology
Integrated KnowledgeBase technology for even deeper research results.
The staff has years of successful software development and support publishing experience to work directly with your application development team at any level. We have the expertise to interpret and understand what your team has developed and how it is used by your user community to convert and upgrade content. No two projects are alike. With our services, documentation is no longer an after thought to your software development process.
Understanding your document conversion project's objectives is paramount. We ask the right questions to capture complete information on what the software does, its target audience and future life cycle. All of our projects follow a simple development guide.
Meet with you and your development team to obtain basic information about your document conversion project.
Develop a plan of action.
Partner with you to implement the plan.
Learn how the software application your team published works, it's features, pain points, and competitive advantages.
Review all existing documentation, knowledgebase, development notes available, and leverage that content to reuse or repurpose. All existing documentation written is valuable to the content conversion process!
Determine what new types of documents are required to further enhance the user experience.
Convert existing content based on a mutually agreed plan.
Our staff is flexible in how we work. We work directly with your development team, working side-by-side either on location -or- via distributed collaboration from multiple locations.
We execute your content conversion project using top, web-based, document publishing tools the market has to offer. We feature popular applications from multiple vendors to accomplish publication.
And of course, staff and management are always provided the opportunity to follow along with the project anytime.
Our experience in application and content development brings real, tangible benefits to your users.
Fresh - With documentation now centralized, additions and updates become simple to make and readily available to the user community. The result? Content that is truly relevant to the application.
User Control - Access to key material is on the user's terms 24/7, when and where they want it.
User Friendly Experience - Centralized documentation means that all content is now in one location, fully searchable and cross-referenced making it easier to find subject matter.
Customer Satisfaction - User needs are quickly met, without having to talk to a support representative.
All copyright and ownership for content produced by the Development Den Northwest, Inc. stays with your corporation. You retain all rights. We encourage your legal representative to make immediate application for, as well as update existing, federal copyrights once our work is complete.
Our content conversion services bring your existing documentation forward, making it fully accessible to your user community. Content conversion reduces your corporate long-term publication costs and delivery times, creating a natural sustained value to your corporation.
Let us help you build a significant, content-based support centric, customer first practice.