Content delivery technology conversions and document upgrade services.
Content delivery methods, formats, and device technologies used to deliver essential documentation continue to advance rapidly. In today's software market, content plays an even more critical role in supporting and retaining your user community. End-users find answers to common questions quickly without picking up the phone. The result? Accurate and up-to-date content builds user community trust and confidence in your software.
Today's end-user turns to the Internet to find answers to their questions before picking up the phone. Providing documentation to your users is a must for the long-term success of your application. Let us upgrade current content to strengthen the application's usability and increase the retention of your user community.
Conversion services are explicitly focused on software development. That is all we do. Like the software you create and publish, documentation to support the end-users understanding of your application is also a fundamental part of the development process.
Unlike most technical writing professionals, we are not generalists. We leave the general content writing to the respective professionals.
Our conversion service takes your existing documentation or KnowledgeBase articles from older, restrictive publishing formats and brings them to modern, fully searchable web publishing technologies. Additionally, if the documentation is not current to the published application release, we can upgrade the content as the new pages are created and published.
Documents are re-designed and published online using:
Stand-alone Wiki technology
Integrated KnowledgeBase technology for even deeper research results
Our staff has years of successful software development and content publishing experience to work directly with your project team at any level. We have the expertise to interpret what your team is developing and how your user community will use it to convert and upgrade content. With our services, documentation is no longer an afterthought to your software development process.
Understanding your document conversion project's objectives is paramount. All of our projects follow a straightforward development process. We ask the right questions to capture complete information on what the software does, its target audience, and future development. Our process includes:
Meet with you and your development team to obtain basic information about your document conversion project.
Develop a plan of action.
Partner with you to implement the plan.
Learn how the software application your team publishes works, its features, pain points, and competitive advantages.
Review all existing documentation, KnowledgeBase, development notes, and leverage that content to reuse or repurpose. All written material on the project is valuable to the content conversion process.
Determine what new types of documents are required to enhance the end-user experience further.
Convert existing content based on a mutually agreed plan.
Our staff is flexible in how we work. We work directly with your development team, working side-by-side either on location -or- via distributed collaboration from multiple locations.
We execute your content conversion project using the top, web-based document publishing tools the market offers. We feature popular applications from multiple vendors to accomplish publication.
And of course, staff and management are always provided the opportunity to follow along with the project anytime.
Our experience in application and content development brings real, tangible benefits to your end-users.
Fresh - With documentation now centralized, additions and updates become simple to create and readily available to the user community. The result? Content that is genuinely relevant to the application.
End-User Control - Access to valuable, up-to-date content is on the user's terms 24/7, when and where they want it.
User-Friendly Experience - Centralized documentation means that all content is now in one location, fully searchable and cross-referenced, making it easier to find subject matter.
Customer Satisfaction - End-user needs are quickly met without having to talk to a support representative.
All copyright and ownership for content produced by the Development Den Northwest, Inc. stay with your corporation. You retain all rights. We encourage your legal representative to apply immediately for and update existing federal copyrights once our work is complete.
Our content conversion services bring your existing documentation forward, making it fully accessible to your user community. Content conversion reduces your corporate long-term publication costs and delivery times, creating a natural sustained value to your corporation.
Let us help you build an effective, content-based support-centric, customer-first practice.
Have a question about our content conversion services? Please feel free to call or email anytime!