Content built for application success.
We develop and publish documentation that increases client retention as well as end-user productivity over an application's life cycle.
We develop and publish documentation that increases client retention as well as end-user productivity over an application's life cycle.
Empower your end-user community and increase customer retention. Putting knowledge at the user’s fingertips builds: (1) the best customer experiences, (2) a critical path built for long-term corporate growth, and (3) application life cycle maturity.
From guides to manuals, we work directly with your development team to create the right mix of unique content for your support staff and the end-user community.
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A repository of articles, downloads, and more. Our KnowledgeBase design centralizes all content for easy access and search by staff and end-users alike.
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Our conversion service brings your documentation forward to new delivery technologies making it more accessible to your users, reducing publication costs and delivery times.
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As software developers with many years of experience, our firm only concentrates on technical writing services for software applications. We work directly with your development staff as part of the project team to build long-term end-user success. Staff members assigned to your project learn everything there is to know about your software application. They then take that information, apply their experience, and create documentation from scratch based on product needs. Document types include:
Installation Guides
Getting Started Guides
End-User Manuals
Upgrade Guides
Welcome Centers
KnowledgeBase
We are flexible in how our staff performs content development projects. Our services provide the flexibility to have individuals write and continuously maintain your content. Complete a project and hand-off maintenance of the content to your staff. Even bring us in as your needs require. Our staff accommodates:
One-Off Projects
As Needed
Part-Time or Full-Time
Remote, On-Site or Mix
For a developer, the advantages of investing in content-based application support include:
Increases support revenue
Lowers basic support costs
Creates a sustained value to the publisher
Builds user community trust and confidence
Provides critical data for future application development and maintenance
Let the Development Den Northwest, Inc. help you create great content for your applications and bolster the retention of your end-user community.
Contact Us! today, and let's have a conversation about your upcoming projects and provide you access to our portfolio!