Modern Content Development

Content built for application success.

We develop and publish documentation that increases client retention as well as end-user productivity over an application's life cycle.

Engaging

Content Application Support

Empower your end-user community and increase customer retention. Putting knowledge at the user’s fingertips builds: (1) the best customer experiences, (2) a critical path built for long-term corporate growth, and (3) application life cycle maturity.

Software Documentation

Software Documentation

From guides to manuals, we work directly with your development team to create the right mix of unique content for your support staff and the end-user community.

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KnowledgeBase Design

KnowledgeBase Design

A repository of articles, downloads, and more. Our KnowledgeBase design centralizes all content for easy access and search by staff and end-users alike.

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Content Conversion

Content Coversions

Our conversion service brings your documentation forward to new delivery technologies making it more accessible to your users, reducing publication costs and delivery times.

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Technical Writing Services
Scalable

Technical Writing Services

As software developers with many years of experience, our firm only concentrates on technical writing services for software applications. We work directly with your development staff as part of the project team to build long-term end-user success. Staff members assigned to your project learn everything there is to know about your software application. They then take that information, apply their experience, and create documentation from scratch based on product needs. Document types include:

Installation Guides

Getting Started Guides

End-User Manuals

Upgrade Guides

Welcome Centers

KnowledgeBase

How We Work
Flexible

How We Work

We are flexible in how our staff performs content development projects. Our services provide the flexibility to have individuals write and continuously maintain your content. Complete a project and hand-off maintenance of the content to your staff. Even bring us in as your needs require. Our staff accommodates:

One-Off Projects

As Needed

Part-Time or Full-Time

Remote, On-Site or Mix

Benefits of Well Documented Software

Benefits of Well-Documented Application Software

For a developer, the advantages of investing in content-based application support include:

Increases support revenue

Lowers basic support costs

Creates a sustained value to the publisher

Builds user community trust and confidence

Provides critical data for future application development and maintenance

From Startups To Early Established And Experienced Software Publishers

Let the Development Den Northwest, Inc. help you create great content for your applications and bolster the retention of your end-user community.

Contact Us! today, and let's have a conversation about your upcoming projects and provide you access to our portfolio!