Content built for application success.
We develop and publish documentation that increases client retention as well as end-user productivity over an application's life-cycle.
We develop and publish documentation that increases client retention as well as end-user productivity over an application's life-cycle.
Empower your end-user community and increase customer retention. Putting knowledge at the user’s fingertips builds: (1) the best customer experiences, (2) a critical path built for long-term corporate growth, and (3) application life-cycle maturity.
From guides to manuals, we work directly with your development team to create the right mix of unique content for your support staff and end-user community.
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A repository of articles, downloads, and more. Our KnowledgeBase design centralizes key information for easy access and search by staff and end-users alike.
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Our conversion services bring your documentation forward to new delivery technologies making it more accessible to your users, reducing publication costs and delivery times.
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As software developers ourselves with many years of experience, our firm concentrates on technical writing services for software applications only. We work directly with your development staff as part of your project team to build long-term success. Our staff members learn all about your software application, have the experience to take that information and create documentation from scratch, based on project needs. Document types include:
Installation Guides
Getting Started Guides
End-User Manuals
Upgrade Guides
Welcome Centers
KnowledgeBase
We are flexible in how our staff performs content development projects. Our services provide the flexibility to have individuals write and continuously maintain your content. Complete a project and hand-off maintenance of the content to your staff. Even bring us in as your needs require. Our staff accommodates:
One-Off Projects
As Needed
Part-Time or Full-Time
Remote, On-Site or Mix
For a developer, the advantages of investing in content-based application support include:
Increases support revenue.
Lowers basic support costs.
Creates a sustained value to the publisher.
Builds user community trust and confidence.
Provides key data for future application development and maintenance.
Let the Development Den Northwest, Inc. help you create great content for your applications and bolster the retention of your end-user community.
Contact Us! today and let's have a conversation about your upcoming projects and provide you access to our portfolio!