Modern Content Development

Content built for application success.

We develop and publish documentation that increases client retention as well as end-user productivity over an application's life-cycle.

Engaging

Content Application Support

Empower your end-user community and increase customer retention. Putting knowledge at the user’s fingertips builds: (1) the best customer experiences, (2) a critical path built for long-term corporate growth, and (3) application life-cycle maturity.

Software Documentation

Software Documentation

From guides to manuals, we work directly with your development team to create the right mix of unique content for your support staff and end-user community.

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KnowledgeBase Design

KnowledgeBase Design

A repository of articles, downloads, and more. Our KnowledgeBase design centralizes key information for easy access and search by staff and end-users alike.

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Content Conversion

Content Coversions

Our conversion services bring your documentation forward to new delivery technologies making it more accessible to your users, reducing publication costs and delivery times.

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Technical Writing Services
Scalable

Technical Writing Services

As software developers ourselves with many years of experience, our firm concentrates on technical writing services for software applications only. We work directly with your development staff as part of your project team to build long-term success. Our staff members learn all about your software application, have the experience to take that information and create documentation from scratch, based on project needs. Document types include:

Installation Guides

Getting Started Guides

End-User Manuals

Upgrade Guides

Welcome Centers

KnowledgeBase

How We Work
Flexible

How We Work

We are flexible in how our staff performs content development projects. Our services provide the flexibility to have individuals write and continuously maintain your content. Complete a project and hand-off maintenance of the content to your staff. Even bring us in as your needs require. Our staff accommodates:

One-Off Projects

As Needed

Part-Time or Full-Time

Remote, On-Site or Mix

Benefits of Well Documented Software

The benefits of well-documented application software.

For a developer, the advantages of investing in content-based application support include:

Increases support revenue.

Lowers basic support costs.

Creates a sustained value to the publisher.

Builds user community trust and confidence.

Provides key data for future application development and maintenance.

From startups, early established and experienced software publishers

Let the Development Den Northwest, Inc. help you create great content for your applications and bolster the retention of your end-user community.

Contact Us! today and let's have a conversation about your upcoming projects and provide you access to our portfolio!